The following is from the Mason Broadband Committee regarding fiber installation issues.
If you plan to purchase fiber service but haven’t scheduled your installation, please call Consolidated directly at 844-623-0332 after 8am Monday-Friday, then press 1 (“Calling back about Fiber in your area”) and speak with them directly to coordinate the order process.
To reach the Broadband Committee by email, send your message to: firstname.lastname@example.org
With the start of the new year, a number of you have Installation dates that have come and gone, both with good and bad experiences. To make sure we’re pushing for solutions, we’ve created another survey gathering more specifics around install issues.
If you haven’t had any install issues, or haven’t had an installation or problem scheduling an installation, then there’s no need to fill out the form. But if you’re having issues, the details may help us find out what’s going on.
The Mason Broadband Committee (Mike, Lee, and Bill)